Responsibilities and Duties
Reporting to the Service Manager
Hours
The rota will either be 4 days or 4 nights 'on' based on a 12.5-hour shift, followed by 6 days 'off' on rotation.
Benefits
- Guaranteed 19% bonus for the shift allowance.
- 2 x £3,000 commitment payments, payable for each 6 months spent onsite.
- Potential relocation package - TBC
Job Description
We are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Whitehaven area. You will be working within a dedicated systems support team at the customer site, on a 24/7 365 shift pattern.
You will be key in supporting the facility and the customer with their IT-related needs. The IT Infrastructure Support Specialist will be supporting the customer's servers, networks (and associated hardware), and storage. Therefore, you will be required to have good knowledge/experience within these areas as well as having experience within desktop services.
You will generally work, in a three-person team, to provide all services as requested by the Team Leaders. The work will be varied from day to day, and the successful candidate will be required to undertake any work assigned to them that will support the facility and the customer.
Key Areas of Responsibilities
The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers' management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge/experience of the following, but not limited to:
- Desktop Services
- Datacentre
- Security
- Toolsets/Admin
- Process (ITIL)
Working Hours
The service provided by the team is 24/7, 365 days a year. There are 5 shift teams that work on a shift-based rota system, comprising 4 (day or night) 12 and a half hour shifts, followed by 6 days off. However, due to the new service being implemented, there will be an initial shift pattern, as follows:
- Phase 1 - Monday to Friday, 08:00 to 16:00, excluding bank holidays
- Phase 2 - Extended Working Hours, Monday to Friday, 07:00 to 19:00, excluding bank holidays
- Phase 3 – Full Service 24/7/365 on a rota basis
Additional Information
We would prefer the successful candidate to live within a reasonable commutable distance of the site in Whitehaven. However, we will consider candidates who will attend the site for the shift location period but still live elsewhere. Alternatively, if you do not live close to the location, there is the option of an additional relocation package (TBC) if you would consider moving to live near the location.
Candidates living near the site or prepared to relocate will be prioritised. You must have full SC (Security Clearance) which will need to be transferred to the site. You will also be required to apply and obtain DV Clearance within the first 6 months of their employment. Further information will be provided once your employment begins.
Skills Required
Technical Expertise
- Desktop Services: Comprehensive understanding and hands-on experience in desktop support services.
- Datacentre: Expertise in managing and supporting data center infrastructure.
- Security: Strong background in implementing and maintaining security measures.
- Toolsets/Admin: Proficient in various IT toolsets and administration tasks.
- Process (ITIL): Familiarity with ITIL processes and best practices.
Hardware and Software
- Laptop: Troubleshooting and support for laptop devices.
- Switch, Router: Configuration and management of network switches and routers.
- McAfee Suite: Implementation and management of McAfee security solutions.
- CA Suite: Experience with CA technologies and suites.
- Incident: Handling and resolution of IT incidents.
- Desktop: Support and maintenance of desktop systems.
- Storage: Management of storage systems.
- Trend Suite: Familiarity with Trend Micro security solutions.
- ServiceNow: Proficiency in using and supporting ServiceNow.
- Request: Handling and processing IT service requests.
- Printer: Support and management of printer devices.
- Tape Archive: Experience with tape archiving systems.
- Bitdefender: Implementation and support of Bitdefender security solutions.
- Network Shares: Administration and support of network shares.
- Problem (RCA): Root cause analysis and problem resolution.
Server and Software Platforms
- MS Office 2016: Expertise in Microsoft Office 2016 applications.
- Windows Server 2012/16: Administration and support of Windows Server environments.
- LogRhythm: Knowledge of LogRhythm for log management and security information.
- Print Services: Management and support of print services.
- Change/Patch: Implementation and management of change and patch processes.
- Windows 10: Support and administration of Windows 10 systems.
- SQL Server 2014/16: Administration and support of SQL Server databases.
- RSA: Experience with RSA security solutions.
- Licences: Management of software licenses.
Network and Infrastructure
- Firewalls: Configuration and management of firewalls.
- AD (Active Directory): Administration and support of Active Directory.
- Certificates: Implementation and management of security certificates.
- Load Balancers: Configuration and support of load balancer systems.
- CISCO ISE: Proficiency in Cisco Identity Services Engine.
- Visual Studio Professional 2012: Knowledge of Visual Studio development environment.
- Security Appliances: Implementation and support of security appliances.
- CISCO Tripwire: Experience with Cisco Tripwire security solutions.
- PowerISO 6.7: Knowledge of PowerISO version 6.7.
Additional Tools and Systems
- Bluecoat: Management and support of Bluecoat technologies.
- vRealize Suite: Proficiency in VMware's vRealize Suite.
- Unisphere Management: Experience with Unisphere Management.
- SQL Management Studio: Proficiency in SQL Management Studio.
- Microsoft EMS: Knowledge of Microsoft Enterprise Mobility + Security.
- Microsoft SMS: Experience with Microsoft Systems Management Server (SMS).