This course, as the name may suggest, is designed to quickly equip you with the core skills to become an IT Field Engineer.
To that end it is designed to meet the technical requirements outlined by our clients.
We will teach the basics of computer hardware, software and configuration in a practical, hands-on manner that prepares you for a range of duties including, but not limited to:

• Server / hardware maintenance
• Software configuration
• Network configuration
• Server / hardware installation and removal
• Printer installation

We also undertake contract specific training where candidates may be trained on-site or invited back to our training centre. This could be to cover things such as Retail EPOS installations through to mounting of Audio Visual equipment.

Once you have completed the course you will possess the necessary skills and knowledge for the effective support of networked PC systems and common peripherals, together with a sound foundation on which to build further product training.

The course includes assessments for Cerco's exclusive Cerco Certificate in Systems and Networking (CCSN), which is recognised by our employer partners as an entry-level qualification for systems service technicians.

Cerco FastTrack Training Detail

• Health and safety in the workplace
• Electrostatic discharge
• PC hardware connections
• PC data storage
• PC memory
• How to strip down a PC
• The ROM BIOS & CMOS set-up
• Scripted install of a Windows 10 image
• WDS install of Windows 10
• Windows 10 configuration
• Command line
• Network Basics
  • Network Media
  • Network Topology
  • Network Standards Hubs, Switches and Routers
  • Network access methods
• Windows Networking
  • Network configuration
  • Joining Windows domains
  • Wireless networking
• TCP / IP Networking
  • TCP/IP Overview
  • TCP/IP Addressing
  • Name resolution
  • IP Address resolution
  • Routing
  • DHCP
  • TCP/IP Connectivity
  • TCP/IP
  • Troubleshooting
• Logical fault finding/troubleshooting
• Printer installation in Windows

Soft Skills

• Customer care for IT support personnel
• Appearance, politeness and listening
• Handling complaints

No prior formal computer training is required but you must have awareness of, and some familiarity with PC hardware and the use of PC systems, and you must possess suitable aptitude and a full, clean driving licence.

Our permanent recruitment team are on hand at all times should you wish to discontinue contract work and seek permanent employment.

Please note that the course is FREE to attend but we do require an initial, one-off payment of £95 to cover the cost of Course Certification and a DBS Check .