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1st Line Support Technician

Jobs in London


£95 per day12 month contract with possible extension Create an account to apply

Responsibilities and Duties

Are you somebody with a proven track record in customer service with the ability to interact effectively with clients? Do you have prior experience in agency or production settings and can demonstrate success in a fast-paced environment? Our valued customer is looking for strong problem-solving skills, taking initiative to diagnose and resolve issues efficiently. You will have good time management and the ability to prioritise tasks to effectively meet customer deadlines. The role demands a robust work ethic along with the adaptability to work in a dynamic or hybrid work environment. Finally, excellent communication skills, both written and verbal, are crucial for maintaining strong connections with clients and colleagues.

  • Deliver remote and face to face support to all users within our London and Milan facilities.
  • Be the first point of contact for general technical issues to identify the problem and take ownership to resolve the problem.
  • Assist the business when required to setup meeting room equipment to ensure meetings run smoothly, sometimes being on standby to jump in when necessary to ensure meetings go ok from a technical standpoint.
  • Take ownership of the tasks allocated to you, remembering to escalate within a timely manner to ensure issues are dealt with promptly through to completion.
  • Assist the Senior IT Manager with new hire onboarding, ensuring the right equipment is issued and the right access is granted.
  • Update and maintain the ticketing system to ensure support tickets are logged and notes with progress updates of the ticket is maintained right through to closure of the ticket.
  • Provide a strong customer service and ability to prioritise tickets whilst dealing with many requests at one time.
  • Excellent organisational, interpersonal, presentation and communication skills.
  • Meeting or exceeding Service Delivery SLA’s.
  • Break/Fix Support.

Skills Required

  • A good working knowledge of a wide variety of hardware, such as laptops, phones, tablets, and multifunctional device printers. Split is 90% Mac and 10% Windows.
  • MacOS
  • Microsoft Windows Desktop
  • Microsoft Windows Server
  • MDM for iOS using Jamf, with a minimum of Jamf200 Certification
  • Microsoft Office 365 product suite
  • Understanding of network concepts (TCP/IP, LAN/ DHCP and DNS.)
  • Dropbox Enterprise Administration
  • Microsoft Active Directory – Administration


  • NetSuite – General User Administration and basic troubleshooting
  • Microsoft Azure – beneficial
  • Zoom meetings and phones
  • Adobe Creative Cloud Suite
  • Bitdefender
  • Barracuda content filtering
  • HubSpot